Legal & Guidelines

Return & refund Policy

Return & Refund Policy

At ZORAH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

We offer a 14-day return window from the date your order is delivered.

To initiate a return, you must submit your return request within 48 hours of receiving your order by contacting us at info@zorahofficial.com. Requests made after this period may not be accepted.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned with all original tags, packaging, and accessories.
Be accompanied by a valid proof of purchase or order confirmation.

Once your return request is approved, we will provide instructions on how to send your item back. Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for the shipping charges incurred when returning an item to ZORAH. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at info@zorahofficial.com with your order details and clear photographs of the item. We will review the issue and work towards an appropriate resolution.

Condition Check

All returned items undergo an inspection upon receipt.

Items showing any of the following will not be eligible for a return or refund:

Signs of wear or use.
Physical damage caused after delivery.
Alterations or modifications.
Missing parts, accessories, tags, or original packaging.
Any condition that makes the item unsuitable for resale.

Non-Returnable Items

The following items cannot be returned or refunded:

Customized or personalized jewelry.
Engraved products.
Earrings or other hygiene-sensitive items.
Items purchased during sales, promotions, or at discounted prices.
Gift cards, where applicable.

Refunds

Refunds are processed only after the returned item has been received, inspected, and approved by our team.

If your return is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Charges

The following charges are strictly non-refundable:

All applicable taxes.
Any service, handling, or processing charges (where applicable).
Original shipping or delivery charges, unless otherwise required by applicable law.

Company Rights

ZORAH reserves the right to accept or reject any return or refund request if the conditions outlined in this policy are not met. Decisions regarding eligibility for returns and refunds are made after inspection of the returned item and are considered final.